Samsung’s first foldable smartphone suffering a raft of screen issues
Image credit: Samsung
Some journalists receiving review units for Samsung’s latest foldable smartphone, the Galaxy Fold, are reporting that the screens are breaking after just a few days use.
Samsung has admitted that is has received “a few” reports of damage to the displays of samples of the upcoming smartphone.
The anticipated device is the first of a new breed of smartphone that allows users to expand their screen real estate to tablet size while still being able to fit it in their pocket.
But following its first reveal there have been persistent questions over the durability of the devices as the folding display needs to be covered with plastic instead of glass to allow for greater flexibility.
The Galaxy Fold goes on sale to the public next week in the USA and will be followed by Huawei’s Mate X, which also has a foldable display, a few months later.
Several journalists supplied with review samples have reported malfunctions after only a day or two of use.
Popular Youtuber Marques Brownlee said there “appears” to be a screen protector over the screen that in fact should not be removed as doing so causes damage to the operation of the device.
Meanwhile others have questioned the ruggedness of the hinge, which allows for the folding action.
Following the reports, Samsung issued a statement clarifying the situation.
"A limited number of early Galaxy Fold samples were provided to media for review,” it said.
“We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
“Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches.
“Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”
Samsung has previously stated that the Fold can withstand being opened and closed 200,000 times, or 100 times a day for five years.
This is not the first time the South Korean tech giant has experienced significant issues with one of its devices.
In 2016 it was forced to recall thousands of Note 7 smartphones after battery assembly issues caused a small percentage of the devices to catch fire or explode. This was later blamed on the company’s rush to get its new handset to market in the face of intense competition with Apple’s iPhone.
Sign up to the E&T News e-mail to get great stories like this delivered to your inbox every day.