Google Pixel xl

Google’s Pixel 2 suffering from severe display issues after just weeks of use

Image credit: reuters

Numerous reports have emerged that Google’s new flagship smartphone, the Pixel 2 XL, is suffering from “screen burn-in” where ghosting images can be seen on the display.

The fault can occur in high resolution screens when an image is displayed for so long that a permanent shadow remains even after the image has changed.

Some early reviewers of the new phone have claimed to have experienced the “burn-in” with icons that are displayed at the bottom of the screen remaining visible even when not displayed.

Technology writer Alex Dobie from Android Central posted an image on Twitter of the fault on his screen.

“Don’t remember the last time I saw burn-in this bad, this quickly on a flagship phone,” he said.

The device is due to go on sale in the UK on the 15 November, starting at £799.

Samsung has been making OLED screens for use in its smartphones for years. Although screen burn in has been seen on their devices before, the issue generally does not occur until after one or two years of daily usage. The Pixel 2 devices, among the first to use LG’s OLED panels, have been experiencing the issues after a matter of weeks.

In response, Google said it was investigating the issue.

“We put all of our products through extensive quality testing before launch and in the manufacturing of every unit,” the technology giant said in a statement. “We are actively investigating this report.”

The new smartphone - which was unveiled earlier this month - is designed to rival Apple’s iPhone and Samsung’s Galaxy S and Note flagship devices, and has so far been warmly received by critics. 

Last year, Samsung was forced to recall and then discontinue its Galaxy Note 7 after safety issues were discovered with the phone’s battery, which in some cases was found to overheat and catch fire. 

Recent articles

Info Message

Our sites use cookies to support some functionality, and to collect anonymous user data.

Learn more about IET cookies and how to control them