online comments

Google launching new system to auto moderate troll comments

Trolling and abusive comments on websites could soon be eradicated after Alphabet’s Google and Jigsaw revealed a new technology designed to help news organisations and online platforms identify them.

The technology, called Perspective, will review comments and score them based on how similar they are to comments people said were “toxic” or likely to make them leave a conversation.

It has been tested on the New York Times and the companies hope to extend it to other news organisations such as The Guardian and The Economist as well as websites.

“News organizations want to encourage engagement and discussion around their content, but find that sorting through millions of comments to find those that are trolling or abusive takes a lot of money, labour, and time. As a result, many sites have shut down comments altogether,” Jared Cohen, president of Jigsaw, wrote in a blog post.

“But they tell us that isn’t the solution they want. We think technology can help.”

Perspective examined hundreds of thousands of comments that had been labelled as offensive by human reviewers to learn how to spot potentially abusive language.

CJ Adams, Jigsaw product manager, said the company was open to rolling out the technology to all platforms, including larger ones such as Facebook and Twitter where trolling can be a major headache.

The technology could be expanded to identify personal attacks or off-topic comments too, Cohen said.

Perspective will not decide what to do with comments it finds are potentially abusive; rather publishers will be able to flag them to their moderators or develop tools to help commenters understand the impact of their writing.

Cohen said a significant portion of abusive comments came from people who were “just having a bad day”.

The initiative against trolls follows efforts by Google and Facebook to combat fake news stories in France, Germany and the United States after they came under fire during the US presidential campaign when it became clear they had inadvertently fanned false news reports. 

The debate surrounding fake news has sparked calls from politicians for social networks to be held more liable for the content on their platforms.

Jigsaw is offering the product to publishers for free and hopes to support languages other than English soon, Cohen said in an interview. While the technology is in its early days and could misinterpret language such as sarcasm, it will improve over time, Cohen said.

In December, Indiana University researchers revealed they had developed a tool for monitoring the spread of fake news stories via social media in order to assess their impact. 

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