Durham University implements new communications infrastructure

Durham University is implementing a 6,500-user IP telephony licenses across its 30 locations as a part of a five-year contract with Siemens Enterprise Communications (SEC).

The University’s Communications Infrastructure Upgrade (CIU) project will facilitate communications for Durham’s 18,000 users. It includes migrating 1500 voicemail accounts to SEC’s Xpressions voicemail system running on its SIP-based (session initiated protocol) OpenScape Voice platform. Durham has also bought Siemens’ OpenScape Contact Center application for its IT helpdesk function as part of the deal. The value of the contract has not been disclosed.

The upgrade and relocation of the telephony services based at the North Lodge site involved over 2500 extensions and voicemail being redirected. These developments incorporated the demolition of the core site North Lodge, which was the central telephone exchange for the whole University, routing and directing telephone calls across the entire estate.

The new system comprises 6,500 voice licenses, supported by a core University-wide dual vendor data network. It replaced six legacy ISDX systems and a legacy voicemail system.

“The University is undergoing extensive renovations – including new buildings and new technology,” says head of CIS network support at Durham University Colin Hopkins. “As part of this project, we opted to implement IP telephony across the entire University.”

The Communications Infrastructure Upgrade (CIU) project will enable Durham University to meet the challenge of providing advanced ICT for its UK and overseas students while achieving efficiency savings, Hopkins adds.

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