Heathrow check-in offered at railway station

The operator of the Heathrow Express train service has made London Paddington station the first UK railway station to offer flight information display screens and self-service check-in terminals.

Heathrow Express managing director Richard Robinson explained: "We never underestimate the stress of travelling. People do not always get the opportunity to print their boarding pass before getting to the airport. By introducing this service at Paddington, customers have the opportunity to print their boarding pass and avoid the hassle of queuing for check in at the airport. Customers can then proceed direct to their airline's designated bag-drop if they have hold luggage. Customers can rest assured on the train because they already know where they are sitting on the plane."

Heathrow Express trained staff have been answering the same questions from customers for over ten years: 'Which terminal?' and 'Where do I check-in?' With an average of 40,000 flights a year leaving Heathrow, the launch of these enhanced information services is intended to reduce confusion for passengers.

The Customer Check In Services consist of three touchscreen machines located below the screens and next to the Heathrow Express ticket office. Customers can print their boarding pass and view their flight information before they even arrive at the airport, helping them to feel more at ease on their way to Heathrow. The machines are initially available for passengers travelling on four airlines: Delta Air Lines, Finnair, Iberia and United Airlines.

The Flight Information Display Screens show the day's flights, the airlines, the terminal and departure times. They are placed by the Paddington Station Heathrow Express ticket office and half way down platforms 6 and 7, which are also dedicated solely to Heathrow Express.


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