Data centres 'failing to supply reliable information'

CIOs and IT managers do not have access to pertinent information when making critical business decisions relating to data centre costs that impact the bottom line, according to the ‘Energy: the Currency of the Data Centre’, report commissioned by Sentrum.

A hundred interviews were collected with senior IT professionals across a wide variety of industry sectors and in large organisations with 250 or more employees. All respondents confirmed prior to interview that they were an IT professional responsible for the company’s data centres from an operational and/or strategic perspective.

The report highlights what it describes as ‘the key issues that are having a detrimental effect on the data centre industry’. A central concern relates to the quality of specification being delivered by consultants to the businesses seeking further data centre space.

“Sound advice isn’t always forthcoming from the consultants advising on data centre specifications, “ says Sentrum CEO Andy Ruhan. “Worse still is that respondents also suggested that when advice is offered it can be inaccurate. This is inexcusable. As an industry we must be better at communicating to our customers the quality of our facilities, the technical issues, and cost implications that can arise.”

The report’s findings also showed that determining the energy efficiency between different providers is an important point when it comes to selecting data centre operators or managed facilities. Some 90 per cent of IT professionals says that they have found it ‘difficult’, with 12 per cent go as far as saying they have found it ‘extremely difficult’ to determine. This is especially prevalent among CIO/director-level IT professionals, where 30 per cent have experienced this problem.

None of the CIOs or director-level IT professionals surveyed knew that a small increase of one degree centigrade in the data centre could have such an impact: 12 per cent of IT managers also admitted that they did not know how much of an increase in temperature would be needed to make their data centres more energy efficient and more economic to operate. Most – 66 per cent - thought it would be more than one degree – indeed, the average figure cited is three degrees centigrade.

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