Enterprises 'failing to realise ITIL's competitive advantages'

Over half of IT departments believe that having staff qualified in the Information Technology Infrastructure Library - ITIL - would give their organisation or business a competitive edge, according to research commissioned by training company ILX Group.

The study questioned 100 senior UK IT managers and directors across organisations from a variety of industries. It showed the primary reason cited for not having staff trained in ITIL remained ‘a management level lack of understanding of the benefits’.

A number of business sectors - including manufacturing, retail, distribution, and transport - identified budget constraints as another significant factor affecting the ITIL uptake. Only one per cent of respondents said that it was due to ‘a lack of information in the market’.

The study is the second in a series from ILX looking into the uptake of ITIL in large enterprises. The previous study, released in November 2007, found that while the benefits of ITIL were widely appreciated - with 62 per cent of organisations planning to migrate to ITIL Version 3 - only 1 per cent of respondents had plans in place to migrate in the six months following the survey.

ILX Group’s most recent survey, conducted by research firm Vanson Bourne, shows the majority - 72 per cent - of companies have less than 25 per cent of their IT staff ITIL Version 3 qualified. While in November 2007 the biggest reason for not having plans in place for a migration to ITIL Version 3 was time constraints. In 2009 respondents now cited budget constraints and the benefits of ITIL not fully understood by management as the primary barriers to uptake.

Key findings of the ITIL survey in brief include:

  • 51 per cent of senior UK IT managers and directors believed that having staff qualified in ITIL would give their organisation or business a competitive edge.
  • 31 per cent of IT departments felt that the benefits of ITIL were not fully understood by management.
  • 49 per cent of senior IT managers/directors claimed that budget constraints was the key barrier to the uptake of ITIL Version 3.
  • The top three reasons for project failure were poor communications to key stakeholders (34 per cent); missed deadlines (22 per cent); and exceeding agreed budgets (17 per cent).

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