LogMeIn Rescue remotely assists Nissan Ireland

Inventive deployment of LogMeIn Rescue helps Nissan Ireland gets its customers’ cars back on the roads.

LogMeIn, Inc has announced that Nissan Ireland aftersales support team has incorporated LogMeIn Rescue as part of its support toolkit for assisting automotive technicians with vehicle diagnosis across its Authorised Repairer Network.

LogMeIn Rescue is a web-based remote support tool that enables a technician to easily connect to a remote PC, Mac or smartphone, without pre-installing software.  Rescue enables IT technicians to remotely diagnose system issues, manage multiple simultaneous support sessions and resolve end-user issues over the internet.  The solution is used by organisations of all sizes from small independent IT providers to some of the largest companies in the world.

In an inventive deployment of LogMeIn’s web-based remote support tool, the Nissan Ireland aftersales support team is using LogMeIn Rescue to connect directly into a vehicle technician’s PC running Consult-III system, Nissan’s flagship diagnostic testing tool for servicing in-vehicle electronic systems.  When a technician at one of Nissan’s authorised repairers is having problems diagnosing a fault on a vehicle, he can call upon a Consult-III expert at Nissan Ireland Aftersales Support Team to observe and work in parallel to diagnose the fault.

With LogMeIn Rescue, the Consult-III expert can view data from the vehicle, in real-time, to precisely pinpoint the problem to advise the vehicle technician on suitable repairs.

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