ICT puts pressure on voluntary sector service delivery says NCVO

The demands of ICT is exerting pressure on voluntary and community organisations to adapt from their traditional ways of delivering services ̵1; and is compelling them to give greater consideration to issues such as data protection and privacy laws.

A report just published by the National Council for Voluntary Organisations (NCVO) and the ICT Hub also argues that charities delivering public services will need to have a better understanding of the opportunities and benefits - such as the chance to engage with new audiences and make cost savings - presented by ICT, to meet their users̵7; expectations.

The National Council for Voluntary Organisations (NCVO) is an umbrella body for the voluntary sector in England, with associate councils in Wales, Scotland and Northern Ireland. It has over 5,500 members. The ICT Hub is a Changeup initiative, aiming to improve voluntary and community sector (VCS) ICT infrastructure so that voluntary and community sector organisations (VCOs) are enabled to achieve their missions more efficiently and effectively through the better use of ICT. It is a coalition of 30 organisations.

̶0;Online communities, databases and live video links all provide an increasing range of possibilities for VCOs to innovate, save cost and become more effective,̶1; says Megan Griffith, research manager at NCVO Third Sector Foresight.

"There is a good fit between the opportunities provided by ICT and the values and delivery modes that characterise the voluntary and community sector. ICT can be regarded as user-led and engaged, flexible and responsive."

Further information:

Image: Charities will need to have a better understanding of the opportunities and benefits presented by ICT

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