App performance lags creating Distributed Working Gap

Only organisations who provide a sufficient underlying communications and IT infrastructure will succeed in the distributed working environment, claims a report from Riverbed Technology

Be it mobile, branch office or external staff, all distributed workers are affected by application performance as it influences staff productivity, employee motivation and expectations. Application performance differences between companies are creating a 'Distributed Working Gap', reckons the 'Distributed Business Index Report', published by Quocirca on behalf of Riverbed Technology.

Businesses rely on widely distributed networks to link branch offices, field workers and individuals from external organisations. Over 70 per cent of businesses surveyed in the UK, France and Germany said 25 per cent of their staff are working remotely for at least part of the week, 95 per cent of companies are using electronic devices that enable remote workers and the average number of locations for businesses with over 1,000 employees is 33.

A high DBI business has more branches, more mobile workers and more external workers. Finance, telecoms and media companies had the highest DBI, with public sector and healthcare organisations at the lower end of the scale.

Key findings of the 'Distributed Business Index' (DBI) Report suggest:

  • Over 60 per cent of European businesses still operate a traditional structure of a HQ with a number of smaller branch offices, connected over a network of some sort.
  • The top three drivers for distribution were: 1) business efficiency, 2) customer satisfaction and 3) employee satisfaction.
  • UK companies are most likely to open up their systems to suppliers, with 53 per cent doing so. Germany was least likely to do this, with 28 per cent, yet they were the most likely to open up the system to customers, with 38 per cent doing so.
  • The right infrastructure more easily enables non-core tasks to be outsourced, with over 70 per cent of organisations allowing contractors to be connected to internal systems and access applications.
  • Being distributed requires that remote workers be provided with access to and technology to match the tasks being asked of them. Nearly 40 per cent of respondents expected an application response time for carrying out a remote transaction to be between one and three seconds.

The DBI is based on 315 interviews with senior IT and business managers across the UK, France, and Germany, in organisations with more than 1,000 employees.


Image: Over 70 per cent of businesses surveyed in the UK, France and Germany said 25 per cent of their staff are working remotely for at least part of the week

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