Vodafone sales drop due to weak trading in Europe

7 February 2013
By Sofia Mitra-Thakur
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Vodafone hit by falls in Germany, Britain, Spain, Italy

Vodafone hit by falls in Germany, Britain, Spain, Italy

Trading at Vodafone worsened in the third quarter as customers in previously robust northern Europe joined those in the south by cutting phone usage, adding impetus to the British company's efforts to cut costs.

A worse than expected 2.6 per cent drop in organic service revenue in the three months to 31 December marked an acceleration from the 1.4 per cent fall recorded in the second quarter and showed the intense pressure on the world's second largest mobile operator.

Shares in Vodafone rose by 1.7 per cent however as the group maintained its outlook for the year and as analysts said the results were not quite as bad as some had feared after torrid results from Dutch group KPN and Belgium's Mobistar earlier this week.

Investors also took strength from the line that the full-year decline in earnings margins should show an improving trend, due to cost restructuring and savings programmes.

"Today's early spike in the share price is acknowledgment of progress being made," said Richard Hunter, head of equities at Hargreaves Lansdown Stockbrokers. 

"There is also much to do. Plans are afoot to ratchet up the cost efficiency programme. Meanwhile, the Indian tax case, general regulatory overhang and the fiercely competitive nature of Vodafone's industry remain serious headwinds."

Telecoms firms across Europe are struggling with the macroeconomic pressures at a time when they need to build networks that offer faster speeds for consumers increasingly accessing the Internet on mobile devices. 

They are also facing regulatory changes across the region and fierce competition.

"We expect peer results to show that Vodafone is doing worse than peers," Bernstein analyst Robin Bienenstock said. "The pace of decline almost doubled in Europe while (emerging market) growth fell by about a third."

Vodafone is the first major operator to report its results for the final three months of the year.

Of its 403 million customers, those in Britain and Germany cut back on usage to stick within their price plans while fewer customers signed up to the network, opting for cheaper tariffs.

Telefonica's O2 turned more competitive in Britain and Deutsche Telekom's T-Mobile upped the pressure in Germany by offering cheaper deals for smartphone contracts.

The worsening picture in Germany and Britain, which had previously remained resilient, compounded the ongoing problems in the big southern European markets of Spain and Italy where customers have cancelled contracts altogether.

Germany was also hit by regulatory cuts due to changes in the amount operators can charge each other for connecting and disconnecting calls, intended to lower costs to consumers.

Overall, revenue was down on an organic basis in Germany by 0.2 per cent, down in Britain by 5.2 per cent, down in Italy by 13.8 per cent and down in Spain by 11.3 per cent.

The group has also faced slowing growth in its emerging markets such as India, where it recorded revenue growth of 9 per cent, two percentage points lower than the previous quarter.

"Our results continue to reflect very difficult market conditions in Europe," chief executive Vittorio Colao said. "We are addressing this through firm actions on cost efficiency, and continuing to invest in areas of growth potential."

In response the group is increasing its cost-cutting programme – it is considering cutting its workforce in Spain by up to a quarter to counter an escalating price war – and it has rolled out a Vodafone Red price plan in five markets.

The new offering, which has been taken up by two million customers, offers unlimited calls and text messages combined with data plans for Internet access, to prevent customers using so-called over-the-top services to message friends for free.

The new plan has contributed to the lower revenue, Colao said, but he added that this had been expected and that the new service would increase customer loyalty.

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